Privacy Policy
Learn how bd995 collects, uses, and safeguards your personal information on our Bangladesh online gaming platform.
At bd995, we take the privacy of our players seriously. This Privacy Policy explains what personal information we collect when you use our online casino and sports betting platform, how we use that information, and the steps we take to protect it. By accessing or using bd995's services, you agree to the terms described in this policy.
This policy applies to all users who register, deposit, play games, or otherwise interact with bd995 across Dhaka, Chittagong, Sylhet, Khulna, and all other regions of Bangladesh. We encourage you to read this document carefully so you fully understand how your data is handled.
Information We Collect
When you create an account or use our services, bd995 collects various categories of personal and technical information. We collect only what is necessary to deliver a safe, fair, and enjoyable gaming experience. The categories of information we collect include:
- Identity information: full name, date of birth, nationality, and government-issued ID details provided during account registration or KYC verification.
- Contact information: email address, phone number, and city or region within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Barisal, Rangpur, Mymensingh).
- Financial information: transaction history, deposit and withdrawal records, and the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard). We do not store full payment card numbers on our servers.
- Usage data: game history, session times, betting patterns, login timestamps, pages visited, and features interacted with on the bd995 platform.
- Device and technical data: IP address, browser type and version, operating system, device model, time zone (Bangladesh Standard Time, UTC+6), and referral source.
All information is collected with your knowledge, either through the registration form, account settings, or through your voluntary use of our services. We do not purchase data from third-party data brokers.
How We Use Your Information
bd995 uses the personal information we collect for a number of legitimate purposes directly related to the operation of our online casino and sports betting services in Bangladesh. Specifically, your information is used to:
- Create and manage your bd995 account, verify your identity, and process KYC checks to comply with responsible gaming obligations.
- Process deposits and withdrawals through your preferred payment method (bKash, Nagad, Rocket, Upay, or card), and maintain accurate financial transaction records.
- Deliver and personalise your gaming experience — including cricket betting markets, slot recommendations, live casino tables, and crash game access — based on your activity on bd995.
- Communicate with you regarding account updates, security alerts, promotional offers, bonus credits, and important policy changes relevant to your bd995 membership.
- Monitor platform activity to detect and prevent fraud, money laundering, underage gambling, and other prohibited conduct as defined in our Terms & Conditions.
- Improve our platform's performance, usability, and content — including identifying popular games, optimising page load times, and addressing technical issues experienced by players across Bangladesh.
Cookies and Tracking Technologies
bd995 uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file that is stored on your device when you visit our site. Cookies help us remember your preferences, keep you securely logged in, and understand how our platform is used.
We use the following types of cookies on bd995:
- Essential cookies: required for the platform to function correctly — these include session management, security tokens, and login state persistence. They cannot be disabled without breaking core functionality.
- Analytics cookies: help us understand how users navigate bd995, which games are most played, and where users encounter issues. This data is aggregated and does not identify you personally.
- Preference cookies: store your chosen settings such as language preference, notification options, and display configurations so they persist between visits.
Sharing of Your Information
bd995 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data only in the following strictly defined circumstances:
- Payment processors and financial partners: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners handle financial transactions and are bound by their own regulatory obligations.
- Game content providers: studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised or aggregated session data to support game performance and RNG auditing.
- Legal and regulatory authorities: we may disclose information when required by applicable law, court order, or in response to a lawful request from a government body.
- Fraud prevention and security services: third-party services used to detect suspicious activity, verify player identities, and protect the integrity of the bd995 platform.
Any third party that receives your data is contractually required to handle it in accordance with applicable data protection standards, and is prohibited from using it for purposes beyond those explicitly authorised by bd995.
Data Retention
bd995 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this Privacy Policy. We also retain data as necessary to comply with applicable legal obligations, resolve disputes, and enforce our agreements.
When data is no longer required, we securely delete or anonymise it in a manner consistent with industry best practices. If you close your account, your personal data will be retained for a limited period to satisfy any outstanding legal or audit requirements before being deleted.
Security of Your Data
The security of your personal information is a top priority at bd995. We implement a range of technical and organisational measures designed to protect your data from unauthorised access, loss, alteration, or disclosure. These measures include SSL encryption for all data in transit, secure server infrastructure, strict access controls, and regular security reviews.
While no online platform can guarantee absolute security, bd995 is committed to maintaining industry-standard protections and to promptly notifying affected users in the event of a confirmed data breach that poses a risk to their personal information.
Your Rights Regarding Your Data
As a registered user of bd995, you have a number of rights with respect to the personal information we hold about you. You may exercise these rights at any time by contacting our support team:
- Right of access: you may request a copy of the personal data bd995 holds about you, including your account details, transaction history, and game activity records.
- Right to rectification: if any of the personal information we hold is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
- Right to erasure: in certain circumstances you may request that we delete your personal data, subject to any legal obligations that require us to retain it for a specified period.
- Right to restrict processing: you may ask us to limit how we use your data while a request or complaint is being reviewed.
- Right to object to marketing: you may opt out of receiving promotional communications from bd995 at any time by updating your notification preferences in your account settings or by contacting support.
To submit a data rights request, please contact us at [email protected]. We will acknowledge your request within a reasonable timeframe and respond fully within 30 days.
Third-Party Services and Links
The bd995 platform integrates with third-party game providers, payment gateways, and analytics tools to deliver its services. While we carefully vet all partners and require them to meet appropriate data protection standards, bd995 is not responsible for the privacy practices of third-party services that operate independently from our platform.
We recommend reviewing the privacy policies of payment services such as bKash and Nagad directly, as their data handling practices are governed by their own terms and any applicable Bangladeshi financial regulations.
Protection of Minors
bd995 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. Registration requires users to confirm their age, and account verification processes are in place to help enforce this requirement.
If we become aware that a user under the age of 21 has registered an account or provided personal data, we will immediately suspend that account, delete the associated data, and take appropriate steps to prevent further access. Parents and guardians who believe a minor may have accessed bd995 are encouraged to contact us immediately at [email protected].
Changes to This Privacy Policy
bd995 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, industry standards, or the features and services offered on our platform. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.
Your continued use of bd995 following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how we protect your personal information.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bd995 handles your personal data, please do not hesitate to reach out. Our support team is available to assist players from Dhaka, Chittagong, Sylhet, and across Bangladesh.
You can reach us by email at: [email protected] — our team aims to respond to all privacy-related enquiries within 2 business days.
Our Privacy Commitments
SSL Encryption
All data in transit is protected by SSL encryption, keeping your account and payment details secure.
No Data Selling
We never sell or rent your personal information to third parties for their own marketing use.
No Spam
We only contact you for account-related and service communications. You can opt out of marketing messages at any time.
Your Rights
Access, correct, or delete your personal data at any time by contacting our support team.
Cookie Control
We use only essential, analytics, and preference cookies. No aggressive tracking or cross-site advertising cookies are used.
Responsive Support
Our support team responds to all privacy enquiries within 2 business days, available to players across Bangladesh.
Explore bd995 With Confidence
Your data is protected. Now enjoy everything bd995 has to offer — from cricket betting and slots to live casino games.